Refund policy
Last updated: October 23, 2026
Damaged, defective or wrong item
Please check your order when it arrives. If your sleeves arrive damaged or defective, or you received the wrong item, email us a photo within 30 days of delivery. We'll send a replacement or refund you, and you don't need to send anything back.
Wrong size
Please check the size chart before you order. Ordered the wrong size anyway? Email us within 14 days of delivery, while the sleeves are unworn, and we'll help you swap to the right size once.
Change of mind
Every order ships straight from our fulfillment partner overseas, so we can't take back sleeves you simply no longer want. That's why we don't offer refunds for a change of mind.
How to reach us
Email us at support@ridgebrace.com with your order number, a photo of the sleeves you received and a short note on what's wrong. We reply with the next steps. Please don't send anything back before you hear from us. We can't accept items sent back without asking us first.
Refunds
We let you know as soon as your refund is approved. Approved refunds go back to your original payment method. Your bank or payment provider may need a few extra days to process it. If you don't see it within a reasonable time after we approved it, email us.
Address changes
Need to change your shipping address? Email us before your order ships. Once it has shipped we can't change it anymore.
A charge that looks wrong
If something on your bank or card statement looks off, email us first so we can look into it with you.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described or not delivered within the agreed time.
Contact
For a damaged or wrong item, a size swap or an address change, email us at support@ridgebrace.com.